{"id":1889,"date":"2023-05-15T11:22:17","date_gmt":"2023-05-15T11:22:17","guid":{"rendered":"https:\/\/tracim.com.tr\/?page_id=1889"},"modified":"2024-02-09T18:29:06","modified_gmt":"2024-02-09T18:29:06","slug":"musteri-memnuniyeti-politikamiz","status":"publish","type":"page","link":"https:\/\/tracim.com.tr\/en\/politikalarimiz\/musteri-memnuniyeti-politikamiz\/","title":{"rendered":"Customer Satisfaction Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1889\" class=\"elementor elementor-1889\">\n\t\t\t\t\t\t<section class=\"xts-negative-gap elementor-section elementor-top-section elementor-element elementor-element-5594837 xts-section-stretch elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5594837\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-388a65f\" data-id=\"388a65f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-555d375 elementor-widget elementor-widget-xts_mega_menu\" data-id=\"555d375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"xts_mega_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"xts-mega-menu\">\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t<div class=\"xts-nav-wrapper xts-textalign-left\"><ul id=\"menu-kurumsal\" class=\"menu xts-nav xts-nav-mega  xts-design-horizontal xts-style-separated xts-indicator-style-chevron xts-nav-scheme-light xts-gap-l xts-direction-h\"><li id=\"menu-item-158\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-158 item-level-0 xts-event-hover\"><a href=\"https:\/\/tracim.com.tr\/en\/hakkimizda\/\" class=\"xts-nav-link\"><span class=\"xts-nav-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-773\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-773 item-level-0 xts-event-hover\"><a href=\"https:\/\/tracim.com.tr\/en\/misyon-vizyon\/\" class=\"xts-nav-link\"><span class=\"xts-nav-text\">Mission &amp; Vision<\/span><\/a><\/li>\n<li id=\"menu-item-199\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-199 item-level-0 xts-event-hover\"><a href=\"#\" class=\"xts-nav-link\"><span class=\"xts-nav-text\">Our Policies<\/span><\/a><div class=\"xts-dropdown xts-dropdown-menu xts-style-default\"><div class=\"container xts-dropdown-inner\"><ul class=\"sub-menu xts-sub-menu\">\t<li id=\"menu-item-198\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-198 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/politikalarimiz\/entegre-yonetim-sistemi\/\" class=\"xts-nav-link\">Integrated Management System<\/a><\/li>\n\t<li id=\"menu-item-230\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-230 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/politikalarimiz\/bilgi-guvenligi\/\" class=\"xts-nav-link\">Information Security<\/a><\/li>\n\t<li id=\"menu-item-260\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-260 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/politikalarimiz\/bilgi-toplumu-hizmetleri\/\" class=\"xts-nav-link\">Information Society Services<\/a><\/li>\n\t<li id=\"menu-item-1897\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1897 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/politikalarimiz\/musteri-memnuniyeti-politikamiz\/\" class=\"xts-nav-link\">Customer Satisfaction Policy<\/a><\/li>\n<\/ul><\/div><\/div><\/li>\n<li id=\"menu-item-3377\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3377 item-level-0 xts-event-hover\"><a href=\"https:\/\/tracim.com.tr\/en\/kvkk-2\/\" class=\"xts-nav-link\"><span class=\"xts-nav-text\">KVKK<\/span><\/a><\/li>\n<li id=\"menu-item-1297\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-1297 item-level-0 xts-event-hover\"><a href=\"#\" class=\"xts-nav-link\"><span class=\"xts-nav-text\">Document Access<\/span><\/a><div class=\"xts-dropdown xts-dropdown-menu xts-style-default\"><div class=\"container xts-dropdown-inner\"><ul class=\"sub-menu xts-sub-menu\">\t<li id=\"menu-item-1298\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1298 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/kalite-yonetimi\/\" class=\"xts-nav-link\">Quality Management<\/a><\/li>\n\t<li id=\"menu-item-1169\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1169 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/kalite-belgeleri\/\" class=\"xts-nav-link\">Quality Certificates<\/a><\/li>\n\t<li id=\"menu-item-3363\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3363 item-level-1 col-auto\"><a href=\"https:\/\/tracim.com.tr\/en\/yonetim-sistemi-belgeleri\/\" class=\"xts-nav-link\">Management System Documents<\/a><\/li>\n<\/ul><\/div><\/div><\/li>\n<\/ul><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"xts-negative-gap elementor-section elementor-top-section elementor-element elementor-element-d835ab2 elementor-section-content-middle elementor-section-height-min-height elementor-section-items-top elementor-section-boxed elementor-section-height-default xts-section-disabled\" data-id=\"d835ab2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dcfb7b7\" data-id=\"dcfb7b7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-978c338 xts-scheme-inherit xts-textalign-inherit elementor-widget elementor-widget-text-editor\" data-id=\"978c338\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"container\"><div class=\"row\"><div class=\"col-md-12 col-sm-12\"><p style=\"font-weight: 400;\"><strong>ISO 10002 Customer Satisfaction Policy<\/strong><\/p><p style=\"font-weight: 400;\"><strong>In Clinker and Cement Production activities that we carry out, we, as Tra\u00e7im Senior Management, UNDERTAKE;<\/strong><\/p><ul style=\"font-weight: 400;\"><li>To ensure continuity in \"Customer Satisfaction\" by closely following the developments in the cement and ready-mixed concrete sector and producing quality products and solutions in the most appropriate standard for the needs of domestic and international customers with qualified manpower,<\/li><li>\u2022\tTo apply effective and efficient methods to receive customer suggestions and complaints, to encourage staff to resolve complaints, to use incoming suggestions and complaints within the scope of continuous improvement in accordance with its purpose, to create written methods related to handling, resolving the complaint and informing the customer and to ensure that all employees comply with these methods, thus to continuously improve our customer satisfaction system, to ensure the existence of the necessary resources to achieve our goals and objectives,<\/li><\/ul><p><strong>WE COMMIT<\/strong><\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-af1e497\" data-id=\"af1e497\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61efb0b elementor-widget elementor-widget-image\" data-id=\"61efb0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"509\" height=\"720\" src=\"https:\/\/tracim.com.tr\/wp-content\/uploads\/2024\/01\/iso10002-en.jpg\" class=\"attachment-large size-large wp-image-1974\" alt=\"\" srcset=\"https:\/\/tracim.com.tr\/wp-content\/uploads\/2024\/01\/iso10002-en.jpg 1080w, https:\/\/tracim.com.tr\/wp-content\/uploads\/2024\/01\/iso10002-en-508x720.jpg 508w, https:\/\/tracim.com.tr\/wp-content\/uploads\/2024\/01\/iso10002-en-768x1089.jpg 768w, https:\/\/tracim.com.tr\/wp-content\/uploads\/2024\/01\/iso10002-en-8x12.jpg 8w\" sizes=\"auto, (max-width: 509px) 100vw, 509px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Hakk\u0131m\u0131zda Misyon &#038; Vizyon Politikalar\u0131m\u0131z Entegre Y\u00f6netim Sistemi Bilgi G\u00fcvenli\u011fi Bilgi Toplumu Hizmetleri M\u00fc\u015fteri Memnuniyeti Politikam\u0131z KVKK D\u00f6k\u00fcman Eri\u015fimi Kalite Y\u00f6netimi Kalite Belgeleri ISO 10002 M\u00fc\u015fteri Memnuniyeti Politikam\u0131z Y\u00fcr\u00fctmekte oldu\u011fumuz Klinker ve \u00c7imento \u00dcretim faaliyetlerinde Tra\u00e7im \u00dcst Y\u00f6netimi olarak; \u00c7imento ve Haz\u0131r Beton sekt\u00f6r\u00fcndeki geli\u015fmeleri yak\u0131ndan izleyerek, nitelikli insan g\u00fcc\u00fc ile yurt i\u00e7i ve yurt [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":174,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-1889","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri Memnuniyeti Politikam\u0131z - Tra\u00e7im \u00c7imento A.\u015e.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tracim.com.tr\/en\/our-policies\/customer-satisfaction-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00fc\u015fteri Memnuniyeti Politikam\u0131z - Tra\u00e7im \u00c7imento A.\u015e.\" \/>\n<meta property=\"og:description\" content=\"Hakk\u0131m\u0131zda Misyon &#038; Vizyon Politikalar\u0131m\u0131z Entegre Y\u00f6netim Sistemi Bilgi G\u00fcvenli\u011fi Bilgi Toplumu Hizmetleri M\u00fc\u015fteri Memnuniyeti Politikam\u0131z KVKK D\u00f6k\u00fcman Eri\u015fimi Kalite Y\u00f6netimi Kalite Belgeleri ISO 10002 M\u00fc\u015fteri Memnuniyeti Politikam\u0131z Y\u00fcr\u00fctmekte oldu\u011fumuz Klinker ve \u00c7imento \u00dcretim faaliyetlerinde Tra\u00e7im \u00dcst Y\u00f6netimi olarak; \u00c7imento ve Haz\u0131r Beton sekt\u00f6r\u00fcndeki geli\u015fmeleri yak\u0131ndan izleyerek, nitelikli insan g\u00fcc\u00fc ile yurt i\u00e7i ve yurt [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tracim.com.tr\/en\/our-policies\/customer-satisfaction-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Tra\u00e7im \u00c7imento A.\u015e.\" \/>\n<meta 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